Q. Can I purchase directly at your shop?
Yes, walk in purchase are welcome. Stock availability for Online Store is different from Retail Shop, some products ship from warehouse, some are ship directly from distributor warehouse. You may call us to check stock availability before you come to our retail shop.
Q. Can I pay by credit card / debit card?
Yes, debit card and credit card is accepted, but the BEST OFFER is only valid for CASH Payment. If you want to pay by credit card / debit card, the price will be different depending on the current offer. All price advertised are CASH OFFER.
Q. There are too many products, I do not know which to choose?
We have product specialist in our shop, the best is walk in to our retail shop for the advice. Otherwise you may call / whatapps our hotline number: 03-61406188 / 017-2216188.
Q. How to purchase on the site?
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
www.cameravalley.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card / Debit Card
2. Invoice / Cheque / Bank Transfer
Bank : MAYBANK
Bank Account : 512754505504
Account Name : CAMERA VALLEY SDN BHD
After you made the payment, you may just upload your transaction receipt at "Receipt Upload".
Otherwise the following method also accepted
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Invoice No :
You may scan and email us the above info to Email Address : [email protected] or fax it to us at 03-61505188
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM.
Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 days for ready stock item. For Pre-Order item, usually about 4-10 days.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.